Passenger Services
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and passengers with reduced mobility.
Our Services
- Check in services.
- Airport lounges.
- Gate activities.
- CIP lounges, meet and greet and VIP handling services.
- Arrival services.
- Lost and found services.
- Administration and supervision services.
- Station management services including transfers and disruptions.
- Assistance for passengers with reduced mobility.
- Air-side bussing for passengers and crew.